By accessing or using the Calrivo website and services ("Services"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you may not use the Services. These Terms constitute a legally binding agreement between you and Calrivo ("Company," "we," "us," or "our").
If you are using the Services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
Calrivo provides an AI-powered phone answering and call-intake platform designed for service businesses. The Services include:
We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.
To use the Services, you must create an account and provide accurate, current, and complete information. You are responsible for:
You must be at least 18 years old to create an account.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not:
We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these Terms.
The Services involve recording and transcribing telephone calls. You are solely responsible for complying with all applicable call recording and consent laws in your jurisdiction and the jurisdictions of your callers. This includes, but is not limited to, two-party or all-party consent requirements under state and federal law. Calrivo is not responsible for your failure to obtain required consents.
Access to the Services requires a paid subscription. By subscribing, you agree to pay the applicable fees as described on our pricing page or as agreed in writing. Fees are:
If your payment fails, we may suspend access to the Services until payment is received. We use third-party payment processors and do not store full payment card details on our servers.
You may cancel your subscription at any time through your account dashboard or by contacting us at hello@calrivo.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Services until that date.
All content, features, and functionality of the Services — including but not limited to software, text, graphics, logos, and the AI system — are the exclusive property of Calrivo and its licensors, protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Services without our prior written permission.
You retain ownership of the call data and lead information generated through your use of the Services. By using the Services, you grant us a limited license to process this data solely to provide and improve the Services as described in our Privacy Policy.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
We do not guarantee that every call will be answered, that every lead will be captured, or that the AI will perform perfectly in all circumstances.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CALRIVO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO CALRIVO IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Calrivo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law, including call recording consent laws; or (d) any claim by a third party arising from your use of the Services.
We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, if you breach these Terms or if we determine, in our sole discretion, that continuation would harm Calrivo, our users, or any third party. Upon termination, your right to use the Services will immediately cease. Sections 8, 10, 11, 12, and 15 survive termination.
We reserve the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date, and/or by sending an email to the address on your account. Continued use of the Services after the effective date of revised Terms constitutes your acceptance of those changes.
These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict-of-law provisions. Any dispute arising out of these Terms or the Services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with applicable rules, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
These Terms, together with our Privacy Policy and any supplemental agreements, constitute the entire agreement between you and Calrivo regarding the Services and supersede all prior agreements, representations, and understandings.
If you have questions about these Terms, please contact us at:
Calrivo
Email: hello@calrivo.com